When goods or services are delivered to a customer, most of the time the case is closed, the circle of
business is complete and the recipient is happy. But what about those cases when goods are returned? Sometimes even a done deal is reversed.
SAP Business One allows you to change the status of a paid invoice (either through payment or reconciliation) from “Closed” to “Open” as shown below:
Once the invoice status is set to “Open”, the “Copy To” button is available, allowing you to create a credit memo based on the chosen invoice. This option is available for both A/P and A/R invoices.
Tip by Abdallah Fatayer, Senior SAP Consultant