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FAQs

Got questions? Here are the ones we hear most from people considering or already using our services.

New Here?

Here you’ll find answers to the most common questions we get from potential and current customers

What is SAP Business One (SAP B1)?

SAP Business One is an affordable, all-in-one ERP solution designed for small to midsize businesses. It helps manage key business areas including finance, sales, inventory, purchasing, CRM, and operations in one unified platform.

How can ABS help us implement SAP Business One?

As an SAP Gold Partner, ABS follows a structured implementation methodology covering requirements gathering, system design, configuration, training, testing, and go-live support, ensuring the solution matches your business needs and is delivered on time and within budget.

How long does it take to implement SAP B1?

Implementation typically takes 6–12 weeks, depending on the business size, number of modules, and complexity of requirements. We provide a detailed project plan during the discovery phase.

Can SAP B1 integrate with other systems or platforms?

Yes. SAP Business One offers flexible integration capabilities. ABS can develop custom APIs or use existing tools like SAP B1 Integration Framework (B1if), DI-API, or third-party connectors to link with e-commerce, POS, payroll, or other business apps.

What is the total cost of ownership (TCO)?

TCO includes SAP B1 licenses (one-time or subscription), implementation fees, customization if needed, and ongoing support. We offer tailored packages based on user count and business requirements.

Is cloud deployment available for SAP B1?

Absolutely. SAP B1 can be deployed on-premises or on the cloud. We guide clients based on their preferences and IT strategy.

What industries does SAP Business One serve?

SAP B1 is widely used across industries including manufacturing, retail, wholesale distribution, services, and food & beverage. ABS also offers industry-specific add-ons.

Has the system been prepared for integration with ISTD?

Yes, system is ready and integrable with ISTD.

What is the added value of implementing SAP Business One in our organization?

SAP Business One adds value to your organization in the following ways:

  • Integrated Operations: Centralizes finance, sales, inventory, purchasing, and more into one unified system.
  • Real-Time Decision-Making: Provides accurate, up-to-date insights through dashboards and reports.
  • Operational Efficiency: Automates processes, reduces manual work, and minimizes errors.
  • Regulatory Compliance: Supports local tax laws and financial reporting standards.
  • Scalability: Adapts to your business growth with flexible configuration and industry-specific features.
  • Improved Cost Control: Enhances budget tracking and resource allocation.
  • Enhanced Customer Service: Streamlines order processing and customer relationship management.
  • Stronger Governance: Provides better control, audit trails, and data security.
Does SAP Business One support multiple languages for end users?

Yes, SAP Business One provides comprehensive multi-language support, allowing end users to work in their preferred language. The system supports over 28 languages and multiple localizations, making it ideal for organizations with diverse or international teams. Each user can set their own language preference without affecting the system’s core functionality or data consistency. This enhances user adoption, improves productivity, and ensures effective communication across global operations.

Is SAP Business One suitable for companies with multiple branches?

Yes, SAP Business One is well-suited for companies operating across multiple branches or locations. It enables centralized control with the ability to manage separate business units under a single system. Each branch can operate independently while sharing common data structures, such as customers, items, and chart of accounts. The system also supports consolidated reporting, inter-branch transactions, and location-specific user access—ensuring transparency, consistency, and efficiency across all branches

How does SAP Business One support internal control procedures?

SAP Business One supports internal controls through role-based user permissions, customizable approval workflows, automatic audit trails, controlled document numbering, real-time budget checks, and segregation of duties. These features help enforce company policies, enhance accountability, and ensure regulatory compliance.

Already a Customer?

Need help with using our service or support? These FAQs are for you.

How can I submit a support ticket to ABS?

You can submit tickets through our official support portal https://support.e2abs.com/ Each ticket is logged, tracked, and assigned to a consultant based on priority and category.

How long does it take to resolve support tickets?

It depends on the ticket’s severity:

  • Critical (System Down): within 1 hour
  • High: within 1 business day
  • Medium: within 2 business days
  • Low: within 5 business days
    You’ll receive regular updates until resolution.
What types of issues can I report via the ticketing system?

Any SAP B1 functional or technical issues: errors in transactions, report problems, form customization needs, integration issues, user access problems, or performance issues.

Can I request training for my team after implementation?

Yes. ABS provides both initial and ongoing training — online or on-site. We can tailor sessions per module (Finance, Sales, Inventory, etc.) for new joiners or refresher courses.

How do I request a new feature or customization?

You can submit a feature request via our support system. Our technical team will analyze your needs, estimate the effort, and provide a proposal for approval before development begins.

What is the difference between SAP B1 on SQL vs. HANA?
  • SQL version uses Microsoft SQL Server for its database, while HANA version uses SAP’s in-memory HANA database.
  • HANA offers faster analytics, real-time dashboards (Pervasive Analytics), and a powerful Enterprise Search.
How are user roles and authorizations managed in SAP B1?

  • SAP B1 has a robust role-based access control system. You can:

    • Assign predefined authorization templates
    • Create custom user groups
    • Restrict access at form, module, or field level
    • Use approval processes for purchases, sales, and payments
How do we handle localizations or multiple currencies?

  • SAP B1 supports multi-currency, multi-language, and local tax/GST/VAT rules.

    • Define default and system currencies
    • Enable multi-currency business partners
    • ABS configures country-specific charts of accounts and tax rules (e.g., Jordan, UAE, KSA, Palestine, Iraq)
Is it possible to extend standard reports or build dashboards?

  • Yes. SAP B1 supports:

    • Crystal Reports (customizable templates)
    • Query Generator and Query Manager
    • HANA Dashboards (Pervasive Analytics and KPIs)
    • ABS builds custom dashboards and KPI models for sales, stock, and finance.
How can we migrate legacy data into SAP B1?

  • ABS uses the Data Transfer Workbench (DTW) tool for importing:

    • Master Data (Items, Customers, Vendors)
    • Opening Balances
    • Historical transactions
      We also offer custom ETL services for complex migrations from older ERP or accounting systems.
Why can't I create a Delivery or Invoice from a Sales Order?
  • The Sales Order is already fully delivered or invoiced.
  • The document is closed or canceled.
  • Not enough stock for delivery.
  • Missing required fields (e.g., warehouse, tax code).
  • Credit limit exceeded (if enabled).
  • The order is still in draft status.
When should I use a Return vs. a Credit Note?
  • Use Return to reverse a Delivery (goods are coming back).
  • Use Credit Note to reverse an A/R Invoice (crediting the customer financially).
Can I issue a partial Credit Note?
  • Yes. You can adjust the quantity and price when copying from the invoice to issue a partial credit.
Why is the Credit Note showing the wrong price or quantity?
  • Check if you’re copying from the correct base document (Invoice).
  • Prices may be updated manually — ensure you’re copying “as is.”
  • Discounts or price lists might be affecting the total.
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Why is my inventory not updated after posting a GRPO?

Check if the item is set as a non-inventory item or if it was linked to the wrong warehouse.

How do I reverse a GRPO?

Create a Goods Return document based on the GRPO.

How can I include open Sales and Purchase Orders in the Cash Flow?

Go to the Cash Flow report settings and enable Sales Orders and Purchase Orders under “Include Forecast Data.

What’s the difference between Journal Transactions and G/L Account Transactions reports?
  • Journal Transactions Report shows full journal entries by document.
  • G/L Account Transactions Report shows detailed activity by account.
How do I correct wrong stock balances?

Use Inventory → Inventory Transactions → Inventory Counting or Goods Issue/Receipt to adjust quantities after investigation.

What’s the difference between On-Hand, Committed, and Available quantities?
  • On-Hand: Actual quantity in stock.
  • Committed: Reserved for open sales/delivery.
  • Available: On-Hand minus Committed.
How do I know who needs to approve my document?

Go to the “Tools → Approval Status Report” to see the approver and current stage.

How do I set up or modify approval workflows?

Go to Administration → Approval Process → Approval Templates, where you can define users, stages, and conditions.

Need further help?

Don’t worry, we’re just a message away. Reach out and we’ll get back to you as soon as we can.

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